Quality

Our Formula for Your Success

People + Processes + Technology
= High Quality Output

To CPI, quality means entering data from source documents without errors or omissions (and delivering on-time). CPI achieves this with thorough planning, testing, staff training, technology, and quality assurance programs.

Planning - Good planning up front averts poor quality at the end. CPI's U.S. Project Manager will consult with you to learn exactly how you will use your data output. Then we work collaboratively with you to develop project specifications, output formats and project schedules that meet your requirements.

Testing - Before CPI begins full production of your project, we perform tests to assure the final results are exactly what you want. Testing usually uncovers potential quality or production issues, and lets you see and approve the actual output format.

Technology - Computer software helps verify the accuracy of data entry; CPI uses field validation, table lookups, consistency formulas and logic rules to do so. Validation tables ensure only acceptable data is entered. For instance, your project may require that we check zip codes, cities, and states against the Postal Service database, or medical diagnosis codes against the AMA database. If your project calls for a specific database of acceptable information, our software will set "validation" rules and checks for it.

CPI also randomly checks data entry accuracy by proofreading, visually inspecting output documents or databases, and by performing data sorts with logic rules. In addition, we carefully monitor each staff member's accuracy to improve training and reduce errors or delays.

Our China-based technology team is dedicated to developing and continually improving CPIís proprietary data capture software. This software allows double or triple data entry, OCR/ICR/OMR and other capture techniques as may be required by your project. Its modules include those for database interface extraction or validation, workflow management, quality control, productivity monitoring and systems maintenance. And because CPI staffs its own on-site programming team, we can quickly modify the software to meet your unique project requirements.

OCR with Verification - Optical Character recognition (OCR) provides fast, automated data extraction for source documents with clear printing and consistent formats. CPI will test multiple OCR products to find the best fit for your project. In addition, we will set the selected OCR software to the accuracy "confidence" level you require, and train it to recognize characters specific to your source documents, including endless numbers of fonts, typefaces, type sizes, printer output errors, smudged outputs, and old, faded documents. During your OCR project, operators continually monitor accuracy results. If OCR cannot accurately recognize at least 90% of the data, it is usually more cost effective to use double entry keying instead.

Double Entry Keying - Where two independent data operators key the same data, is a proven way to guarantee accuracy. A computer compares the results and notifies the operator of differences in the two resulting databases so the operator can determine which data are correct. If source documents are illegible, we identify the problem and send you a list of documents from which you may find the correct information.

Continual Training - CPI continually provides training to our new and existing employees to help them achieve high accuracy. For the most complex projects, staff receives special training to learn how to make decisions when entering data, such as identifying unique forms or searching a document to locate the correct information among possible fields or choices.

Quality Assurance - To CPI, quality means accurate entry without omissions. But quality also means that the finished product meets your accuracy, format and deadline requirements. In addition, quality means the output data works in your system and provides you with useful information. Because quality is always project-specific, CPI will develop a unique quality assurance program for your projects. Our overall QA system includes procedures and schedules for data entry, validation checking, random quality checks and output delivery. Schedules are entered into a tracking system by manageable batch sizes, while output is checked in both our China data entry facility and in our U.S. offices before delivery to you.

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