BPO Advantages With CPI Data Services

• Superior Quality
• Great Prices
• Fast Delivery
• Working "Best Shore"
• Easy Project Monitoring
• Guaranteed Security

Superior Quality

Quality means processing all of your information and contacts from various sources without errors or omissions.

• We possess insight and experience for business processes in many industries.
• We apply comprehensive technology, business rules and validation methods.
• We achieve at least 99.95% accuracy for data capture processes and 99% or better turnaround-time delivery metrics.
• For knowledge processes, our agents surpass 99% of service-level agreement requirements, operating 24/7.
• We apply ISO9001 and Six Sigma continuous quality improvement programs. Our Vision applies customer focus, developing people, process awareness, and mutually beneficial customer relationships

Your business success is the only outcome that matters in a solid relationship.

Great Prices

Clients benefit from lower labor costs at our facilities in India, China and the Philippines, which handle BPO transactions, data capture, database indexing, file conversion and other labor-intensive tasks.

Fast Delivery

• Transactions are handled within minutes for customers requiring instant processing, or within 8 to 24 hours for projects requiring overnight processing.
• Continuous online and voice processing 24/7
• We process thousands of documents and transactions daily and can easily expand staff to meet critical deadlines. Our service centers in major Asian BPO hubs have a plentiful supply of well-trained technical workers.

Working "Best Shore"

Customer service and project managers in Michigan provide easy communication to work with you to plan the best global location for processing your work, based on required skills for the lowest costs. This gives you the advantage of local contacts for project planning and reporting, and lower-cost employees for labor-intensive work.

Project Monitoring

A web-based project management dashboard and database for each project allows progress monitoring from your office.

Guaranteed Security

CompuPacific is ISO27001 certified for network and data security, and is completing the SAS 70 Type II audit. Access to your data is strictly controlled. All facilities and work areas are guarded by security personnel and monitored for environmental control and intrusion detection. Server and network equipment are locked down, and intrusion controls consistently monitored.

Source data is entered on our networks by supervisory personnel and cannot be copied. Source documents can be returned, stored securely or destroyed. We can use secure encryption techniques for online data transfer.

To learn more, call toll-free at 1-866-485-9660 or email us.